Trouble Free Collection
To facilitate a seamless vehicle hire experience with us, we kindly request that you adhere to the checklist outlined below. It is essential that all necessary documentation be submitted prior to the release of the vehicle at the time of collection. Our objective is to ensure your prompt departure, therefore, should you have any inquiries prior to making a booking or collecting your vehicle, please do not hesitate to contact us.
Before You Book...
Age Limit:
To hire a van you must be over 23 and under 70 years old. Younger or older customers may be considered under special circumstances.
License Requirements:
You must have held a license for at least 12 months or outside the EU for more than 24 months.
To drive a vehicle above 3.5 tons you will need to be over 25 years old and have a C1 on your license (this is automatic if you passed your test before January 1st 1997).
Points, convictions and accidents:
You must not have been disqualified from driving for more than 6 months in the last 3 years, or for more than 3 months in the last 12 months.
You have not had insurance declined, cancelled or renewal refused, or any special terms imposed or voided by your insurer.
You have not been involved in one or more at fault motor claims in the last 3 years.
Important Information
Payment:
By credit or debit card. All major credit and debit cards are welcome, including Visa, MasterCard, and Switch. Whole or part payment of charges may be required by credit or debit card. Outstanding payments are taken from credit or debit cards.
Identification:
Full Drivers Licence (if old paper licence then photo ID required e.g. passport) to be presented on collection.
Proof of Address:
We require each hirer to provide proof of their signature and home address. A credit or debit card is acceptable for proof of signature, a recent utility bill (not mobile phone) or bank statement is acceptable as a proof of address.
Insurance and Deposits:
All customers are to provide their own insurance for the whole duration of the rental.
Breakdown recovery:
In the unlikely event of a breakdown, roadside support is provided for every vehicle. You should contact us straight away and we will arrange for assistance.